Refund Policy

Return and Refund Policy

Effective Date: 3/2/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Many Haus website located at Manyhaus.com (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Many Haus

Email:
hello@manyhaus.com

Phone Number: +44 0203 627 3127

Customer Service Available:
Monday thru Friday 9am to 5pm GMT

Address

22 Charterhouse Square

London

EC1M 6DX

3. Return Eligibility

Customers have the right to return products within 14 days of purchase, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged
    • The item must be unused and in the same condition that you received it.
  • Original Packaging
    • The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase
    • A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

  1. Contact Customer Service
    • Email us at hello@manyhaus.com or call +44 0203 627 3127 within 14 days of receiving your order.
    • Provide your order number and reason for the return.
  2. Return Authorization
    • We will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number if applicable.

4.2 Preparing Your Return

  1. Package the Item Safely
    • Securely pack the item in its original packaging.
    • Include all accessories, manuals, and any free gifts received.
  2. Include Documentation
    • Enclose the return authorization form and any necessary supporting documents.
  3. Attach Shipping Label
    • Print and affix the return shipping label provided by our customer service 

4.3 Shipping the Return

  • Shipping Method
    • Use a trackable courier service to send your return.
  • Return Window
    • Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

  • Many Haus provides a return shipping label after a return is approved this is a download and print label 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility
    • Items must be unused, undamaged, and in original packaging.
    • Return request must be made within 14 days of purchase.
  • Refund
    • Refund issued to the original payment method

6.2 Defective or Damaged Goods

  • Notification
    • Contact us within 14 days of receiving the item.
  • Documentation
    • Provide photos or videos of the defect or damage.
  • Resolution
    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification
    • Contact us immediately upon receipt.
  • Resolution
    • We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification
    • If your product does not arrive within the estimated delivery time, contact us.
  • Resolution
    • We will investigate with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement.

6.5 Order Cancellation

  • Before Shipment
    • You can cancel your order for a full refund if it has not yet been shipped.
  • After Shipment
    • If the order has already been shipped, please follow the return procedure after you receive the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products
  • Perishable Goods (e.g., food, flowers, newspapers)
  • Intimate or Sanitary Goods (e.g., underwear, swimwear), unless unopened and unused
  • Gift Cards and Downloadable Software Products
  • Sale Items (unless defective or damaged)

8. Refunds

8.1 Refund Conditions

  • Approval
    • Refunds are issued after we receive and inspect the returned item.
  • Notification
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition
    • Items must meet the return eligibility criteria in Section 3.

8.2 Refund Processing

  • Method
    • Refunds are processed to the original payment method used at the time of purchase.
  • Time Frame
    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

  • Condition Issues
    • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Late Returns
    • Items returned more than [Number of Days] days after delivery.

9. Exchanges

  • Eligibility
    • We replace items if they are defective, damaged, or incorrect.
  • Process
    • To request an exchange, contact us at hello@manyhaus.com

 


10. Timelines

  • Return Window
    • Must be reported and shipped within 14 days of receiving the product.
  • Return Processing
    • After receiving and inspecting the returned item, we will process the refund within 14 days.
  • Refund Period
    • It may take up to 14 days for the refund to appear in your account.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Many Haus

Email:
hello@manyhaus.com

Phone Number: +44 0203 627 3127

Customer Service Available:
Monday thru Friday 9am to 5pm GMT

Address

22 Charterhouse Square

London

EC1M 6DX