Shipping Policy

Shipping Policy

Effective Date: 3/2/2025

1. Introduction

At Many Haus ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://manyhaus.com/

2. Shipping Destinations

  • Countries We Ship To
    • We currently ship worldwide.
  • Future Expansion
    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic & International Shipping
    • We offer FREE shipping on all orders (no minimum purchase required).
    • There are no hidden fees. All costs will be displayed at checkout.
  • Customs and Duties (International)
    • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local governments. These charges are the customer's responsibility.

4. Order Processing Time

  • Processing Time
    • Orders are processed within 24 to 48 hours (Monday to Friday, excluding holidays).
  • Order Cut-Off Time
    • Orders placed before 5pm GMT typically begin processing the same day.
  • Weekend and Holiday Orders
    • Orders placed on weekends or public holidays are processed on the next business day.

5. Estimated Delivery Time

  • Standard Shipping (All Orders)
    • United States: 5–10 business days
    • Canada: 5–10 business days
    • Australia: 5–10 business days
    • United Kingdom: 5–10 business days
    • France: 7–12 business days
    • Germany: 7–12 business days
  • Notes
    • Delivery times are estimates and may vary due to factors beyond our control (weather, customs delays, carrier issues).

6. Shipping Methods and Carriers

  • Reliable Carriers
    • We partner with reputable carriers (e.g., USPS, DHL, FedEx, UPS) to ensure your package arrives safely.
  • Shipment Tracking
    • All orders include tracking information, provided via email once your order has shipped.
  • Insurance
    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

  • Tracking Information
    • You will receive an email notification with your tracking number and a link to track your package.
  • Assistance
    • Contact our Customer Service if you have questions or need assistance.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery
    • If your package is delayed beyond the estimated delivery time, please contact us at Hello@manyhaus.com or +44 0203 627 3127
  • Lost Packages
    1. Verify the shipping address.
    2. Check with neighbors or building management.
    3. Contact us for further assistance.
    • If tracking shows the package was delivered, but you have not received it:

8.2 Damaged Packages

  • Reporting Damage
    1. Take photos of the damaged packaging and items.
    2. Contact us within 14 days at Hello@manyhaus.com
    • If your package arrives damaged:
  • Resolution
    • We will arrange a replacement or refund, as appropriate.

9. Missing Items

  • Reporting Missing Items
    • If any items are missing from your order, contact us within 14 days of delivery.
    • Provide your order number and details of the missing items.
  • Resolution
    • We will investigate and resolve the issue promptly by sending the missing items or offering a refund.

10. Return and Refund Policy

  • Returns
    • We accept returns up to 14 days after purchase if the item is unused and in its original condition.
  • Refunds
    • We will refund the full order amount, minus any return shipping costs.
  • For More Information

11. Incorrect Address

  • Address Accuracy
    • Please ensure your shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages
    1. We will contact you to arrange reshipment.
    2. Additional shipping charges may apply.
    • If a package is returned to us due to an incorrect address:

12. International Customs and Duties

  • Customs Clearance
    • International shipments may require customs clearance, causing possible delays.
  • Taxes and Duties
    • Import duties, taxes, and charges are not included in the item price or shipping cost; these charges are the buyer's responsibility.
  • Customs Policies
    • Customs policies vary by country. Contact your local customs office for more information.

13. Contact Information

If you have any questions about shipping, please contact us:

Many Haus

Email:
hello@manyhaus.com

Phone Number: 0203 627 3127

Customer Service Available:
Monday thru Friday 9am to 5pm GMT

Address

22 Charterhouse Square

London

EC1M 6DX

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting. We encourage you to review this policy periodically.

Thank you for shopping with Many Haus. We appreciate your business and are committed to providing you with exceptional service.